Shipping Policies

Dispatch times:

Domestic/UK Orders 1-3 working days, International Orders 1-14 working days

Working Days = Monday - Friday except for bank/public holidays.

Please do note that we accept no liability for any parcels that are lost, misplaced or incorrectly delivered if the address/name information provided is wrong, so please ensure the correct one is entered the first time! As we state at checkout, a full and accurate name must be provided, as some couriers, particularly international couriers, have this as a requirement. Should the parcel be returned to us due to an address/name error, you not being in to receive the parcel (or failing to collect from your local post office), or for any other reason we will contact you and let you know that we will repost it to you, but we must add the current shipping fee onto the total cost.

Make sure you are aware of any customs/import fees that may arise when shipping packages into your country. We cannot advise on this as the process differs from country to country.

Please also note that if our courier cannot deliver to your provided address due to you not being present to accept delivery, delivery to a nearby collection point is classed by both us and all couriers as a 'successful delivery', and we therefore accept no responsibility, and will issue no refunds, should you fail to collect it in the designated time period.

All shipping time estimates are provided by the couriers and chosen by YOU the customer. These are what they aim for in every possible situation, however please do understand that potential delays can occur, due to COVID-19, Strikes, Weather etc. These are, unfortunately, out of our control and we cannot issue any refunds for orders that are not delivered within the standard estimated timeframes. Our dispatch times should also be viewed as a guide